OkCupid includes large amount of users. Around 150,000 of these are online at any provided minute. In order that means plenty of great conversations and connections, and good quantity of questions for the Customer Experience team, too.
Not merely do users have questions regarding things such as delivering communications and reporting users (it’s maybe maybe maybe not an ideal globe), there is also questions regarding just how our customer care works. To obtain a better grasp on the subject, we chatted with your Director of Customer Enjoy and a residential district Moderator through the client Experience group about the managing means of issues such as for instance reporting, banning, harassment and help.
Name: DCE (Director of Client Experience)
the length of time you’ve worked at OkCupid? 6 Ѕ years
the length of time perhaps you have worked at OkCupid? 36 months